Customer communication

dialque

The dialer built for Indian contact centres.

dialque is a modern cloud contact-centre platform for Indian teams — an AI dialer with predictive calling, voice bots, a drag-and-drop visual IVR, automated survey calling, and AI call summaries — on a Pan-India Tier-1 carrier network with NDNC, DLT and TRAI compliance built in.

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3.2×
Higher connect rate: <60ms
Carrier latency, p50: 99.99%
Uptime SLA

Capabilities

Everything dialque brings.

One platform, fully featured — here's what your team gets with dialque.

Six dial modes

Preview, progressive, predictive, power, manual, and click-to-call — switch modes per campaign from one console.

Visual IVR & routing

Drag-and-drop call flows, skill-based routing, queues, and callbacks. No code, no telco tickets.

AI call summaries

Automatic summaries, sentiment, and next steps after every call — with Hindi and regional-language support.

Live supervision

Monitor, whisper, and barge over ConfBridge, with real-time floor dashboards for every team lead.

Compliance built-in

NDNC, DLT, and TRAI rules enforced at dial time, with a full audit trail on every connection.

Pan-India carrier network

Tier-1 connectivity across 22 LSAs with sub-60ms latency and a 99.99% uptime SLA.

AI dialer & predictive calling

At its core dialque is an AI dialer: predictive calling rings several lines per agent and bridges the first live answer, while smart pacing keeps your abandon rate and answer rate healthy. Switch between six dial modes — preview, progressive, predictive, power, manual, and click-to-call — per campaign, so the engine always fits the list.

Voice bots & AI bots

Layer a voice bot over your call flows to greet callers in Hindi or regional languages, capture intent, answer common questions, and route — then hand off to a human with full context when the conversation needs one. An AI bot deflects routine calls so your agents spend their time where it converts.

Visual IVR & skill-based routing

Design IVR call flows with a drag-and-drop visual IVR builder — greetings, menus, conditions, queues, and callbacks — with skill- and language-based routing that sends each caller to the right agent. Publish changes in minutes, with no telecom ticket.

Automated survey calling

Run CSAT, NPS, and market-research campaigns with automated survey calling — IVR or voice-bot surveys that dial out, collect answers, and pipe results straight to your dashboards. NDNC/DND scrubbing and DLT registration are enforced before every call.