These Terms of Service ("Terms") govern your access to and use of the Offlinq platforms — dialque, flowque, and pulseque — together with our website and related services (the "Services"), provided by Offlinq Technology Pvt. Ltd. ("Offlinq", "we", "us", or "our").

By accessing or using the Services, or by signing an order form that references these Terms, you ("Customer" or "you") agree to be bound by them. If you are accepting on behalf of an organisation, you represent that you are authorised to bind that organisation.

Offlinq provides a family of workplace software platforms — dialque (cloud calling & contact centre), flowque (IT automation & endpoint management), and pulseque (workforce analytics) — offered on a subscription basis and deployable in self-hosted, cloud-managed, or hybrid models. Some clauses below apply only to the product you use; for example, telecom-compliance obligations apply to dialque calling and messaging.

We may update, enhance, or modify features of the Services from time to time. We will not materially reduce the core functionality of a paid subscription during its term without notice.

You must provide accurate registration information and keep it current. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. The Services are intended for business use by persons aged 18 or older.

You agree not to use the Services to:

• Make calls or send messages in violation of TRAI regulations, including the TCCCPR 2018, NDNC/DND preferences, or DLT registration requirements.
• Transmit unsolicited, unlawful, deceptive, fraudulent, abusive, or harassing communications.
• Record calls without providing any notice or obtaining any consent required by applicable law.
• Infringe intellectual-property or privacy rights, or upload unlawful, harmful, or malicious content.
• Attempt to gain unauthorised access to, disrupt, reverse-engineer, or overburden the Services or related systems.
• Resell, sublicense, or provide the Services to third parties except as expressly permitted in writing.

You are solely responsible for your use of the Services and for the content of your calls and messages. This includes obtaining all consents required from call and message recipients (including for call recording), registering your headers and message templates on the DLT platform where required, scrubbing against NDNC/DND preferences, and complying with applicable telecom, data-protection, and other laws. You will indemnify us for claims arising from your breach of these obligations.

Subscription fees are charged per agent or seat as set out in your order form or on our pricing page, in Indian Rupees (INR), and are exclusive of applicable taxes (including GST), which you will pay. Unless stated otherwise, fees are billed in advance and are non-refundable except where required by law. Overdue payments may result in suspension of the Services.

Subscriptions run for the term stated in your order form and renew automatically for successive terms unless cancelled before the end of the current term. You may cancel as described in your plan; cancellation takes effect at the end of the then-current billing period, and you remain responsible for fees accrued up to that point.

As between the parties, you own the data you and your end-users submit to the Services ("Customer Data"). You grant us a limited, non-exclusive licence to host and process Customer Data solely to provide and support the Services. We process personal data as described in our Privacy Policy.

For end-user personal data you process through the Services (such as call participants in dialque or employee data in pulseque), you act as the Data Fiduciary and Offlinq acts as your Data Processor under the DPDP Act, 2023.

The Services, underlying software, and all related intellectual property are and remain the property of Offlinq and its licensors. We grant you a non-exclusive, non-transferable, revocable right to use the Services during your subscription. You retain all ownership of your Customer Data.

The Services interoperate with third parties such as telecom carriers, SMS and WhatsApp business service providers, payment processors, and CRM systems. Your use of those third-party services is governed by their own terms, and we are not responsible for their acts, omissions, or availability.

We aim to keep the Services available and reliable and may offer specific service levels under a separate agreement. We may carry out maintenance and will use reasonable efforts to minimise disruption. Except where expressly agreed in writing, the Services are provided without a guaranteed uptime commitment.

Each party will protect the other party’s confidential information and use it only as needed to perform under these Terms. This obligation does not apply to information that is or becomes public through no fault of the receiving party, is independently developed, or is lawfully received from a third party.

To the maximum extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data. Our aggregate liability arising out of or relating to these Terms will not exceed the fees you paid to us for the Services during the twelve (12) months preceding the event giving rise to the claim.

You will indemnify, defend, and hold harmless Offlinq from and against claims, damages, liabilities, and reasonable costs arising out of your use of the Services in breach of these Terms or applicable law, including telecom and data-protection laws.

We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Services unlawfully or in a manner that risks harm to the Services or to others. On termination, your right to use the Services ends, and we will make your Customer Data available for export for a limited period before deletion, subject to legal retention requirements.

These Terms are governed by the laws of India. The parties will first attempt to resolve any dispute amicably. Failing that, disputes will be referred to arbitration under the Arbitration and Conciliation Act, 1996, seated at Gurugram, Haryana, conducted in English before a sole arbitrator. Subject to the arbitration provision, the courts at Gurugram, Haryana will have exclusive jurisdiction.

We may update these Terms from time to time. We will revise the "Last updated" date above and, for material changes, provide reasonable notice. Your continued use of the Services after the changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms? Contact us at support@offlinq.com, or write to Offlinq Technology Pvt. Ltd., Gurugram, Haryana, India.