Secure by default.
Security is built into every Offlinq platform from the infrastructure up — so your conversations, your systems, and your workforce data stay protected and compliant with Indian regulation.
Encryption everywhere
Data is encrypted in transit with TLS and at rest with strong, industry-standard ciphers — across every product. Recordings, transcripts, telemetry, and exports are stored in encrypted form.
Role-based access control
Granular, least-privilege roles by default. Sensitive actions — call monitoring in dialque, automated remediation in flowque, or report access in pulseque — are gated to authorised roles only.
India data residency
Hosted on infrastructure in India, with data-residency options in Mumbai and Bengaluru. Data leaves India only with the safeguards permitted under the DPDP Act.
Network security
Segmented networks, firewalls, and DDoS protection. Administrative and device-agent access is restricted to secure channels with strong authentication.
Immutable audit logs
Every privileged action — permission changes, data access, exports, and automated runbook executions — is captured in an audit log for accountability and investigations.
Backups & resilience
Automated backups and disaster-recovery procedures help protect against data loss, with point-in-time recovery on our Postgres data layer.
Privacy-respecting by design
Workforce monitoring in pulseque is transparent and configurable — employees can see what is tracked, with private time and redaction. Call recording in dialque is per-campaign with consent surfaced. We minimise data by default.
Vulnerability management
Regular patching, dependency monitoring, and a responsible-disclosure programme for security researchers keep every platform hardened over time.
Compliance
- Digital Personal Data Protection Act, 2023 (DPDP Act)
- IT Act, 2000 & SPDI Rules, 2011
- TRAI TCCCPR 2018 — NDNC/DND scrubbing & DLT registration (dialque)
- SOC 2 and ISO 27001 — on our compliance roadmap
Incident response
We monitor our platforms continuously and maintain an incident-response process. In the event of a personal-data breach, we notify affected customers and the Data Protection Board of India as required under the DPDP Act.
Report a vulnerability
Found a security issue in any Offlinq product? We appreciate responsible disclosure. Email our team and we will acknowledge your report and work with you on a fix.
support@offlinq.com